Last updated: November 21, 2024

• Be honest, and polite.
• Act with fairness, and integrity.
• Be responsible for your advertisements. Ensure the accuracy of price and quantity before you publish.
• Always make payments, release tokens, and reply to users in a timely manner. Only accept payments through the methods you advertise and those available on MEXC P2P.
• Do not cancel orders arbitrarily and do not appeal maliciously. Contact users directly before filing an appeal.
• Do not include “MEXC”, local bank names, payment method names, or any sensitive words in your nickname.
• For exclusive Merchant Support, please get in touch with us via https://otc.mexc.com/control

1. MEXC requires the account holder's personal name on your payment method to match the name used during identity verification on MEXC.
2. You are not encouraged to trade with users outside the MEXC P2P platform. If you trade with users privately, MEXC will not bear any responsibility for any losses. You should not include any personal contact information (social networks, messengers) in the ads, trading conditions, or auto-replies.
3. You are advised to ask for additional identity verification with the counterparty if any suspicions arise during the course of transaction. If they refuse to provide further information, you are advised to ask the CS team for help.
4. When a user complains that his/her bank account is frozen after receiving payment from a merchant, the merchant must cooperate with MEXC to proactively provide evidence as required by MEXC.
5. Merchants must not participate in any form of transactions involving illegal funds. The source and purpose of the assets used for P2P transactions are legal, and there is no suspicion of money laundering, drug crime, organized crime, terrorist activities, smuggling, corruption and bribery, crimes of disrupting financial management order, financial fraud, theft, embezzlement and misappropriation of company property and other criminal proceeds.
6. If a Merchant brings illegal digital assets or illegal funds into MEXC, resulting in legal risks or loss of assets for MEXC and its users, MEXC has the right to disqualify the Merchant, ban all of their activities, and confiscate their security deposit. In any case, MEXC still reserves the right to pursue any losses or damages suffered as direct or indirect consequences of the Merchant's aforesaid actions, and the Merchant hereby indemnifies MEXC against all direct, indirect, special, consequential losses and damages arising therefrom.