Official Statement on MEXC's Handling of Accounts Involved in Abnormal Trading Activities
Recently, ungrounded allegations have emerged regarding MEXC freezing user assets. To clarify the situation, we issue the following statement:
- Commitment to Fair and Compliant Trading MEXC is dedicated to maintaining a fair, secure, and compliant trading environment while safeguarding user rights. To uphold market integrity, we have implemented a comprehensive risk control system. When an account triggers risk control measures, our team conducts a thorough review. In cases of suspected improper trading behavior or market manipulation, an account may be temporarily frozen. For more details, please refer to MEXC's Abnormal Trading Handling Policy.
- MEXC Does Not Arbitrarily Freeze User Assets MEXC strictly adheres to risk management policies and does not freeze assets without valid reasons. Accounts subject to risk control measures are flagged due to abnormal trading activities, such as price manipulation, wash trading, self-trading, front-running, false quoting, fraudulent trading, layered orders, and other market manipulation practices. These actions are taken to protect all users and ensure a fair trading environment.
- Rigorous Review and Enforcement Process MEXC follows a strict verification and enforcement process for abnormal trading cases. Once an issue is detected, we investigate it in accordance with our User Agreement and take appropriate action, including account freezes when necessary. Affected users are promptly notified. The risk control team carefully assesses transaction data to determine rollback points and freezing durations. In severe cases involving coordinated illicit activities, the risk control period may extend up to 365 days. If users believe their accounts were mistakenly flagged, they may contact our Customer Service team for verification. If an error is confirmed, restrictions will be lifted immediately. Based on past data, the rate of accidental risk control triggers is less than 0.1%.
Since its inception, MEXC has prioritized user interests and is committed to providing a transparent, secure, and fair trading environment. We guarantee 100% asset security, backed by proof of reserves, ensuring that user funds remain safe and fully verifiable.
MEXC firmly upholds market fairness and integrity and maintains zero tolerance for any activities that could compromise user interests. We appreciate the trust and support of our users and urge everyone to verify information carefully and refrain from spreading false accusations.
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